/* ============================================================
   Support widget — messenger / chat UI
   ============================================================ */
#pavforest-feedback-root{
  --chat-mine:#33e07c;
  --chat-mine-bg:rgba(51,224,124,.16);
  --chat-theirs-bg:rgba(255,255,255,.06);
  --chat-system-bg:rgba(88,101,242,.1);
  --sup-ease:cubic-bezier(.22,1,.36,1);
  font-family:var(--body,"Inter",system-ui,sans-serif);
}
.support-backdrop{
  position:fixed;inset:0;z-index:58;background:rgba(4,8,6,.55);
  opacity:0;pointer-events:none;transition:opacity .22s var(--sup-ease);
  backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px);
}
.support-backdrop.is-visible{opacity:1;pointer-events:auto}
.support-fab:focus-visible{outline:2px solid var(--green,#33e07c);outline-offset:3px}
.icon-btn:focus-visible,.chat-cat-btn:focus-visible,.chat-send-btn:focus-visible,.chat-new-btn:focus-visible{
  outline:2px solid var(--green,#33e07c);outline-offset:2px;
}
.chat-composer-input:focus-visible{outline:2px solid var(--green,#33e07c);outline-offset:0;box-shadow:0 0 0 2px rgba(51,224,124,.35)}
#pavforest-feedback-root .sup-ic{display:block;object-fit:contain}
#pavforest-feedback-root .sup-svg{width:20px;height:20px;display:block}

/* FAB */
.support-fab{
  position:fixed;right:16px;bottom:calc(16px + env(safe-area-inset-bottom, 0px));z-index:60;
  width:44px;height:44px;border-radius:50%;border:1px solid rgba(255,255,255,.12);cursor:pointer;
  background:linear-gradient(145deg,var(--green,#33e07c),var(--green-2,#16c46a));
  box-shadow:0 6px 20px rgba(51,224,124,.28),inset 0 1px 0 rgba(255,255,255,.28);
  display:grid;place-items:center;transition:transform .2s,box-shadow .2s;
}
.support-fab:hover{transform:translateY(-2px);box-shadow:0 10px 26px rgba(51,224,124,.34),inset 0 1px 0 rgba(255,255,255,.28)}
.support-fab.is-open{transform:scale(.94);opacity:.92}
.support-fab-ico{display:grid;place-items:center}
.support-fab-ico .sup-ic{width:20px;height:20px;filter:drop-shadow(0 1px 3px rgba(0,0,0,.25))}
.support-unread{
  position:absolute;top:-2px;right:-2px;min-width:16px;height:16px;padding:0 4px;border-radius:999px;
  background:var(--danger,#ff6b6b);color:#fff;font-size:9px;font-weight:700;font-family:var(--font,"Sora",sans-serif);
  display:grid;place-items:center;box-shadow:0 0 0 2px #070b09;line-height:1;
}

/* Panel */
.support-panel{
  position:fixed;right:16px;bottom:calc(64px + env(safe-area-inset-bottom, 0px));z-index:59;
  width:min(400px,calc(100vw - 28px));height:min(580px,calc(100vh - 110px));max-height:min(580px,calc(100vh - 110px));
  display:flex;flex-direction:column;overflow:hidden;
  background:linear-gradient(180deg,#101a16 0%,#0a100d 100%);
  border:1px solid var(--line-2,rgba(120,200,160,.2));border-radius:22px;
  box-shadow:0 28px 70px rgba(0,0,0,.6),0 0 0 1px rgba(51,224,124,.04);
  opacity:0;transform:translateY(14px) scale(.96);
  transition:opacity .24s var(--sup-ease),transform .24s var(--sup-ease);
  pointer-events:none;
}
.support-panel.is-visible{opacity:1;transform:none;pointer-events:auto}
.support-panel[hidden]{display:none!important}
.support-panel::before{
  content:"";position:absolute;top:0;left:0;right:0;height:2px;
  background:linear-gradient(90deg,transparent,var(--green),var(--teal,#22d3b0),transparent);opacity:.8;
}

/* Headers */
.support-head{
  flex-shrink:0;display:flex;align-items:center;gap:10px;padding:12px 14px;
  border-bottom:1px solid var(--line,rgba(120,200,160,.12));
  background:rgba(255,255,255,.03);
}
.support-head[hidden]{display:none!important}
.support-head-brand{display:flex;align-items:center;gap:11px;min-width:0;flex:1}
.support-title{font-family:var(--font,"Sora",sans-serif);font-size:16px;font-weight:700;letter-spacing:-.02em}
.support-sub{font-size:11px;color:var(--muted,#8fa79b);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat-head{gap:8px}
.chat-head-info{flex:1;min-width:0}
.chat-head-title{font-family:var(--font,"Sora",sans-serif);font-size:14px;font-weight:700;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat-head-status{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--muted);margin-top:2px}
.chat-status-dot{width:7px;height:7px;border-radius:50%;background:var(--green);box-shadow:0 0 8px rgba(51,224,124,.65);flex-shrink:0}
.chat-status-dot.is-off{background:var(--muted);box-shadow:none}
.chat-status-dot.is-closed{background:#e8cc6a;box-shadow:0 0 6px rgba(245,197,66,.4)}
.support-thread-actions{display:flex;align-items:center;gap:6px;flex-shrink:0}
.icon-btn{
  flex:none;width:36px;height:36px;border-radius:50%;border:none;cursor:pointer;
  background:rgba(255,255,255,.05);color:var(--muted);display:grid;place-items:center;
  transition:background .15s,color .15s,transform .12s;
}
.icon-btn:hover{background:rgba(255,255,255,.1);color:var(--text);transform:scale(1.05)}
.chat-head-back{margin-right:-2px}
.chat-head-action{
  padding:6px 10px;border-radius:999px;border:1px solid rgba(255,107,107,.3);
  background:rgba(255,107,107,.1);color:#ffaaaa;font:inherit;font-size:11px;font-weight:600;cursor:pointer;
}
.chat-head-action:hover{background:rgba(255,107,107,.18)}

/* Avatars */
.chat-avatar{
  flex:none;width:40px;height:40px;border-radius:50%;display:grid;place-items:center;
  background:rgba(255,255,255,.06);border:1px solid var(--line);overflow:hidden;
}
.chat-avatar-brand,.chat-avatar-ticket{background:linear-gradient(145deg,rgba(51,224,124,.15),rgba(51,224,124,.05));border-color:rgba(51,224,124,.25)}
.chat-avatar-row{width:40px;height:40px;border-radius:50%}
.chat-avatar-support{background:rgba(51,224,124,.1);border-color:rgba(51,224,124,.25)}
.chat-avatar-system{background:rgba(88,101,242,.12);border-color:rgba(88,101,242,.28)}
.chat-avatar-user{
  background:linear-gradient(145deg,rgba(34,211,176,.2),rgba(51,224,124,.12));
  border-color:rgba(51,224,124,.3);font-family:var(--font,"Sora",sans-serif);font-size:14px;font-weight:700;color:var(--lime,#a6f56b);
}
.chat-avatar .sup-ic{width:22px;height:22px}
.chat-avatar-row .sup-ic{width:24px;height:24px}

/* Body */
.support-body{position:relative;flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden;background:#0c1210}
.support-body.is-loading{pointer-events:none}
.support-body[hidden]{display:none!important}
.support-section-label{margin:0;font-family:var(--font,"Sora",sans-serif);font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.1em;color:var(--muted)}
.support-panel-intro{margin:6px 0 0;font-size:13px;color:var(--muted);line-height:1.5}

/* Category picker */
.support-categories{flex:1;overflow:auto;padding:14px}
.support-categories[hidden]{display:none!important}
.support-category-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:12px}
.support-cat-btn{
  display:flex;flex-direction:column;align-items:flex-start;gap:8px;text-align:left;
  padding:14px;border-radius:16px;border:1px solid var(--line);
  background:linear-gradient(165deg,rgba(255,255,255,.04),rgba(255,255,255,.02));color:var(--text);cursor:pointer;font:inherit;
  transition:border-color .18s,transform .15s var(--sup-ease),background .18s,box-shadow .18s;
  box-shadow:inset 0 1px 0 rgba(255,255,255,.03);
}
.support-cat-btn:hover{border-color:rgba(51,224,124,.38);background:rgba(51,224,124,.07);transform:translateY(-2px);box-shadow:0 12px 28px -18px rgba(51,224,124,.35)}
.support-cat-btn:active{transform:translateY(0)}
.support-cat-icon{
  width:42px;height:42px;border-radius:12px;display:grid;place-items:center;
  background:rgba(51,224,124,.08);border:1px solid rgba(51,224,124,.2);
}
.support-cat-icon .sup-ic{width:24px;height:24px}
.support-cat-btn[data-category="server"] .support-cat-icon{background:rgba(34,211,176,.08);border-color:rgba(34,211,176,.22)}
.support-cat-btn[data-category="billing"] .support-cat-icon{background:rgba(245,197,66,.08);border-color:rgba(245,197,66,.22)}
.support-cat-btn[data-category="feedback"] .support-cat-icon{background:rgba(167,139,250,.08);border-color:rgba(167,139,250,.22)}
.support-cat-label{font-family:var(--font,"Sora",sans-serif);font-size:13px;font-weight:700}
.support-cat-hint{font-size:11px;color:var(--muted);line-height:1.4}

/* Chat list (inbox) */
.chat-list-wrap{flex:1;display:flex;flex-direction:column;min-height:0;overflow:hidden}
.chat-list-wrap[hidden]{display:none!important}
.chat-list-toolbar{padding:10px 12px 6px;flex-shrink:0}
.chat-new-btn{
  display:inline-flex;align-items:center;gap:8px;padding:9px 14px;border-radius:999px;border:none;cursor:pointer;
  background:linear-gradient(180deg,var(--green),var(--green-2));color:#04140b;
  font-family:var(--font,"Sora",sans-serif);font-size:13px;font-weight:700;
  box-shadow:0 6px 18px -6px rgba(51,224,124,.6);transition:transform .12s;
}
.chat-new-btn:hover{transform:translateY(-1px)}
.chat-new-btn .sup-svg{width:16px;height:16px}
.chat-list{flex:1;overflow:auto;padding:4px 8px 10px}
.chat-row{
  display:flex;align-items:center;gap:12px;width:100%;padding:11px 12px;border-radius:14px;
  border:none;background:transparent;color:var(--text);cursor:pointer;font:inherit;text-align:left;
  transition:background .15s,transform .12s;position:relative;
}
.chat-row:hover,.chat-row.active{background:rgba(255,255,255,.06)}
.chat-row.active{box-shadow:inset 0 0 0 1px rgba(51,224,124,.18)}
.chat-row.unread .chat-row-name{color:var(--text);font-weight:700}
.chat-row-badge{
  flex-shrink:0;font-family:var(--font,"Sora",sans-serif);font-size:9px;font-weight:700;
  text-transform:uppercase;letter-spacing:.05em;padding:3px 7px;border-radius:999px;
}
.chat-row-badge.open{color:var(--green);background:rgba(51,224,124,.12);border:1px solid rgba(51,224,124,.22)}
.chat-row-badge.closed{color:#e8cc6a;background:rgba(245,197,66,.1);border:1px solid rgba(245,197,66,.2)}
.chat-row-meta{display:flex;align-items:center;gap:6px;flex-shrink:0}
.chat-row-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}
.chat-row-top{display:flex;align-items:center;justify-content:space-between;gap:8px;min-width:0}
.chat-row-name{font-family:var(--font,"Sora",sans-serif);font-size:14px;font-weight:600;
  flex:1;min-width:0;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat-row-time{font-size:10px;color:var(--muted);flex-shrink:0}
.chat-row-preview{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat-row-dot{
  width:8px;height:8px;border-radius:50%;background:var(--green);
  box-shadow:0 0 8px rgba(51,224,124,.7);flex-shrink:0;
}
.chat-empty{text-align:center;padding:36px 20px;color:var(--muted)}
.chat-empty-icon{display:block;margin:0 auto 12px;opacity:.85}
.chat-empty-icon .sup-ic{width:48px;height:48px;margin:0 auto}
.chat-empty-title{margin:0 0 6px;font-family:var(--font,"Sora",sans-serif);font-size:15px;font-weight:700;color:var(--text)}
.chat-empty-text{margin:0;font-size:13px;line-height:1.5}

/* Chat thread */
.chat-thread{flex:1;display:flex;flex-direction:column;min-height:0;overflow:hidden;background:
  radial-gradient(ellipse at 50% 0%,rgba(51,224,124,.04),transparent 55%),#0c1210}
.chat-thread[hidden]{display:none!important}
.support-closed{
  margin:0;padding:8px 14px;font-size:11px;text-align:center;flex-shrink:0;
  background:rgba(245,197,66,.08);color:#e8cc6a;border-bottom:1px solid rgba(245,197,66,.15);
}
.chat-messages{
  flex:1;overflow:auto;padding:14px 12px 10px;display:flex;flex-direction:column;gap:4px;
  scrollbar-width:thin;scrollbar-color:rgba(51,224,124,.2) transparent;
}
.chat-day{
  align-self:center;margin:10px 0 6px;padding:4px 12px;border-radius:999px;
  font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;
  color:var(--muted);background:rgba(255,255,255,.05);border:1px solid var(--line);
}
.chat-bubble-row{display:flex;align-items:flex-end;gap:8px;margin-bottom:8px;max-width:100%;animation:chatIn .28s var(--sup-ease) both}
@keyframes chatIn{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.chat-bubble-row.mine{justify-content:flex-end}
.chat-bubble-row.mine .chat-bubble-col{align-items:flex-end}
.chat-bubble-row.continued{margin-top:-4px;margin-bottom:4px}
.chat-bubble-row.continued .chat-avatar{opacity:0;pointer-events:none}
.chat-bubble-row.is-pending{opacity:.72}
.chat-bubble-row.is-pending .chat-bubble-time::after{content:" · sending";font-style:italic}
.chat-bubble-col{display:flex;flex-direction:column;max-width:82%;min-width:0}
.chat-bubble{
  padding:10px 13px 7px;border-radius:18px;font-size:13px;line-height:1.52;
  word-break:break-word;position:relative;
  box-shadow:0 4px 14px -10px rgba(0,0,0,.35);
}
.chat-bubble-row.continued .chat-bubble-mine{border-bottom-right-radius:18px}
.chat-bubble-row.continued .chat-bubble-theirs,
.chat-bubble-row.continued .chat-bubble-system{border-bottom-left-radius:18px}
.chat-bubble-mine{
  background:linear-gradient(145deg,rgba(51,224,124,.24),rgba(51,224,124,.13));
  border:1px solid rgba(51,224,124,.32);border-bottom-right-radius:6px;
}
.chat-bubble-theirs{
  background:var(--chat-theirs-bg);border:1px solid var(--line);
  border-bottom-left-radius:6px;
}
.chat-bubble-system{
  background:var(--chat-system-bg);border:1px solid rgba(88,101,242,.22);
  border-bottom-left-radius:6px;max-width:100%;
}
.chat-bubble-text{white-space:pre-wrap}
.chat-bubble-time{font-size:9px;color:rgba(143,167,155,.75);margin-top:4px;text-align:right}
.chat-bubble-actions{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px;padding-top:8px;border-top:1px solid rgba(255,255,255,.06)}
.chat-action{
  padding:7px 12px;border-radius:10px;border:1px solid var(--line-2);
  background:rgba(255,255,255,.06);color:var(--text);font:inherit;font-size:11px;font-weight:600;cursor:pointer;
}
.chat-action:hover{border-color:rgba(51,224,124,.35);background:rgba(51,224,124,.08)}
.chat-action.primary{background:rgba(88,101,242,.18);border-color:rgba(88,101,242,.35);color:#e0e4ff}
.chat-action.success{background:rgba(51,224,124,.12);border-color:rgba(51,224,124,.35);color:var(--lime)}
.chat-action.danger{background:rgba(255,107,107,.1);border-color:rgba(255,107,107,.35);color:#ffc2c2}

/* Composer */
.chat-composer{
  flex-shrink:0;padding:8px 12px 10px;border-top:1px solid var(--line);
  background:linear-gradient(180deg,rgba(0,0,0,.08),rgba(0,0,0,.22));
}
.chat-composer-hint{
  margin:0;padding:0 8px 6px;font-size:10px;color:var(--muted);text-align:center;opacity:.85;
}
.chat-composer-hint[hidden]{display:none!important}
.chat-composer[hidden]{display:none!important}
.chat-composer-inner{
  display:flex;align-items:flex-end;gap:8px;padding:6px 6px 6px 14px;
  border-radius:20px;border:1px solid var(--line-2);background:rgba(255,255,255,.04);
  transition:border-color .18s,box-shadow .18s;
}
.chat-composer-inner:focus-within{
  border-color:rgba(51,224,124,.35);
  box-shadow:0 0 0 2px rgba(51,224,124,.12);
}
.chat-composer-input{
  flex:1;resize:none;border:none;background:transparent;padding:8px 0;
  font-size:14px;color:var(--text);font-family:inherit;line-height:1.4;
  min-height:24px;max-height:96px;
}
.chat-composer-input:focus{outline:none}
.chat-composer-input::placeholder{color:var(--muted)}
.chat-composer-input:disabled{opacity:.45}
.chat-send-btn{
  flex:none;width:40px;height:40px;border-radius:50%;border:none;cursor:pointer;
  background:linear-gradient(180deg,var(--green),var(--green-2));color:#04140b;
  display:grid;place-items:center;transition:transform .12s,box-shadow .15s;
  box-shadow:0 4px 14px -4px rgba(51,224,124,.6);
}
.chat-send-btn:hover:not(:disabled){transform:scale(1.06)}
.chat-send-btn:disabled{opacity:.35;cursor:not-allowed;transform:none;box-shadow:none}
.chat-send-btn.is-sending{pointer-events:none}
.chat-send-btn.is-sending .sup-svg{opacity:0}
.chat-send-btn.is-sending::after{
  content:"";position:absolute;width:18px;height:18px;border-radius:50%;
  border:2px solid rgba(4,20,11,.25);border-top-color:#04140b;
  animation:support-spin .65s linear infinite;
}
.chat-send-btn{position:relative}
.chat-send-btn .sup-svg{width:18px;height:18px}

/* Gates / misc */
.support-err{margin:0 12px 8px;padding:8px 10px;border-radius:10px;font-size:12px;
  background:rgba(255,107,107,.08);border:1px solid rgba(255,107,107,.2);color:#ffb8b8}
.support-err[hidden]{display:none!important}
.support-loading{
  position:absolute;inset:0;display:grid;place-items:center;
  background:rgba(7,11,9,.5);backdrop-filter:blur(3px);z-index:5;pointer-events:none;
}
.support-loading[hidden]{display:none!important}
.support-spinner{width:22px;height:22px;border:2px solid rgba(51,224,124,.15);border-top-color:var(--green);border-radius:50%;animation:support-spin .65s linear infinite}
@keyframes support-spin{to{transform:rotate(360deg)}}
.gate-icon{display:grid;place-items:center;width:64px;height:64px;border-radius:18px;
  background:rgba(51,224,124,.08);border:1px solid rgba(51,224,124,.2);margin-bottom:4px}
.gate-icon .sup-ic{width:40px;height:40px}
.muted{color:var(--muted)}.small{font-size:12px}.err{color:var(--danger)}

@media(max-width:560px){
  .support-backdrop.is-visible{display:block}
  .support-fab{right:12px;bottom:calc(12px + env(safe-area-inset-bottom, 0px));width:48px;height:48px}
  .support-panel{
    right:8px;left:8px;width:auto;
    bottom:calc(60px + env(safe-area-inset-bottom, 0px));
    height:min(560px,calc(100dvh - 80px));max-height:min(560px,calc(100dvh - 80px));
    border-radius:18px;
  }
  .support-category-grid{grid-template-columns:1fr}
  .chat-bubble-col{max-width:88%}
  .chat-cat-btn{min-height:48px}
}

@media(prefers-reduced-motion:reduce){
  .support-panel,.support-fab,.support-spinner,.support-backdrop{transition:none!important;animation:none!important}
  .chat-bubble-row{animation:none!important}
}